VENTOUR

1.Name of company

VENTOUR

The service offered is cycle-tourism; A sporting activity where we use the bicycle without competitive spirit to realize circuits in the open air generating a direct contact with the visited area

The cycle-tourism service will be offered by means of packages, promoting tourist sites within the city of Cúcuta and in the nearby municipalities

 2.Mission of the company

To contribute to the satisfaction of the clients through the service of cycle tourism by the region of North of Santander with a competent and efficient human talent inspired by the environmental, social and economic development.

3.Description of the members of the company, the area to which they belong and the functions they perform

Management: highly qualified employee who is responsible for managing and managing the affairs of a company. The term also allows referring to the position held by the general manager (or manager) of the company, who fulfills different functions: coordinate internal resources, represent the company against third parties and control goals and objectives.

Department of human talent: Its function is the search of personnel. First, managers must determine the optimal profile to cover a particular position. In addition they must carry out all the actions that are necessary to attract the best candidates. The selection of personnel will determine among all the candidates which is the most suitable to the position we offer. The main tool of selection of personnel is the interview. The job interview will determine if the candidate has the required skills and minimum skills, will evaluate their training and previous experience in similar positions and a global score will be established. Based on this score the ideal candidate can be chosen.

The Financial Department: is responsible for implementing and operating the policies, rules, systems and procedures necessary to ensure the accuracy and security of the collection and recording of the financial operations, budget and achievement of goals of the entity, in order to provide information Which contributes to decision-making, to promote the efficiency and effectiveness of management control, to the evaluation of activities and to facilitate the control of its operations, taking care that such accounting is carried out with original supporting documents and justifications, and monitoring the due Observance of applicable laws, rules and regulations.

The Department of Advertising and Marketing: has the responsibility of corporate institutional image and develop advertising and marketing campaigns to increase students in each management. Its main activities are oriented to public relations, audiovisual production and graphic production.

Logistics Department: It is the section of the company that starts the process of contracting the services of cyclotourism between client-company, and its subsequent execution, entailing this process different stages:

· Reception of the service

· Route planning

· Assignment of equipment

· Execution

The Commercial Department: Its function is focused on maximizing value for the consumer, full satisfaction of the latter in order to raise the profitability of the company itself by increasing its market share. Thus, as far as the magazine is concerned, the sales activity is as important as the after-sales service. The first favors the first purchase and the second the repeat of it. The customer service department: Customer service is usually the department that has the most contact with them. He is responsible for fulfilling orders. The structure of the department must be properly aligned so that the company can meet the needs of customers

4. Hierarchical diagram of the members of the company

5.Diagram of logistic strategies of the company

Supply: meet customer demand, is one of our main objectives with efficiency all our customers have a timely service with our variety of routes and packages depending on the service to be purchased.

Storage: Maintain the integrity of the equipment and machinery used (bicycles, travel items, among others) in the warehouse, taking care of damages and breakdowns.

Transport: It is covering the routes that the client considers attractive and short route times

Inventory: Determine the minimum order of the lot to offer the service